You Will Catch More Flies With Honey!
Day in and Day out we work in the field of "Customer Service". Have you ever stopped and thought about how you were treated, or better yet, how you treated the customer service rep when the shoe was on the other foot and YOU were the customer? I had this opportunity just this past weekend, and not just once, but twice.
While paying bills on my most recent days off - isn't that your favorite past time for your days off - I realized I had been overcharged from two separate companies - one a utility company and the other a catalogs order return. I placed a call to both companies and, while it did take about an hour of my day off, both companies agreed to credit the amount in question, AND were apologetic about the situation.
You may be asking at this point, "How the heck did she do that with BOTH companies." The answer is simple - PLAY NICE. I was appreciative when asking for help and very patient while the rep from both companies researched the situation. I don't know about you, but I am always more willing to help someone out when they are nice, and less likely when someone is kicking and screaming in my face. Those two reps did not make the mistake on my invoice and billing, they were there to help, and they did.
My boss told me not too long ago, during a software challenge we were trying to get resolved "You'll catch more flies with honey". When she told me that I thought "yeah right, I'm going to blast these people, I'm over it!" But the more I thought about it the more it made sense and I realized it just goes back to the golden rule, "Do unto others as you would have them do unto you." Until next time...
Guest Blogger,
MS
Guest Blogger,
MS
Sound's like a line from "Forest Gump" but my mother always said "You catch more flies with honey than you do with vinegar". It is so true. Life is too short. Be nice to people and give them a chance to resolve the issue. 9 times out of 10 you will get much better service. 30 years at the PO showed me that while we gave everyone good service the really nice people got the extra effort when it counted and we were glad to do it. The sourpuss got help but with a grudge.
What's more you don't have to have a complaint or problem to be nice. Say hi to the clerks in the grocery store or the Quick Snack, smile at the coffee shop. You never know when you may want their help.
Oh yeah, don't yell at your elected officials either. They also respond to a smile and logical argument or statement of your interests goes a lot farther then telling them how stupid they are, even if that's what you really think.
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Magic Show Continues Through August 28th
The Outer Banks is known for its magic - the magical landscapes, sunrises and sunsets, the magical memories made by our guests who visit our beach community each year. But this year, there is a new type of magic on the Outer Banks. . . OBXtreme Magic.
Audiences this summer have been delighted with the Outer Banks' newest magic and illusion show at the Clarion Oceanfront Hotel in Kill Devil Hills. OBXtreme Magic features Clive and Tracy Housley in mind reading card tricks, floating illusions, quick clothes changing acts and unbelievable tricks.
Three shows are performed Wednesdays and Thursdays weekly until August 28, 2008 (except the week of August 4-8, 2008 when the show will be held on Thursday, August 7 & Friday August 8th. Same times - 4, 7 & 10 pm) . The 4:00 pm and 7:00 pm showtimes are family friendly and feature mind-blowing illusions, unforgettable magic and comedy audience participation. Watch an audience member float, see things disappear, watch Tracy escape from a straightjacket, and learn a few tricks to show your family and friends. Tickets for the family show are $13 for children, $20 for adults and $18 for Senior Citizens.
The 10:00 pm show is for adults 18 years of age or older. Specifically aimed at a more mature audience, this version of the show features suggestive comedy, bizarre side show acts, card tricks, and mind-blowing illusions. Tickets for the Mad Jack adult show are $25.
Clive Allen & Tracy Housely take their audience through a roller coaster ride of emotions with their incredible talent and sincere performing style. They have entertained audiences around the world and have been seen on both U.S. and international television. They have appeared at The Emmy Awards, Ceasar's Resorts International, Resorts USA, and were selected as one of the top ten magicians from the U.S. and Canada to perform at Magicfest 2000 in Singapore, the largest magic production in that country! Clive Allen and Tracy are from Pennsylvania but are enjoying their summer stay on the Outer Banks.
For show information visit www.obxtrememagic.com or call (252) 489-9219. Tickets are available on-line or at the door prior to showtime. Discount coupons are available many area locations and the Outer Banks Chamber of Commerce visitor center in Kill Devil Hills.
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